Mission
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PokerEmporium is dedicated to
provide the finest poker products and casino supplies to our
customers nationwide. Dedicated to these industries,
we are committed to providing our clients the highest
quality service and products available on the market.
We understand that today's environment is increasingly
competitive with tighter budgets and time constraints.
Therefore, the demand for accurate and timely service &
support is warranted for our clients. As a
professional retailer/wholesaler, catering to clients in
various industries, PokerEmporium is committed to providing
our customers with the service, convenience and products
required to ensure satisfaction, growth and success.
Service
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At PokerEmporium, we take a
proactive approach to building long term relationships. Our
mission is to assist our clients in making the right choice
and to ensure a pleasant shopping experience. Our website
was designed to provide a portal for convenient shopping at
your leisure, twenty-four hours a day. But the extent of our
service does not end there. In fact, we encourage and
promote communication with our clients. We have been
in the Customer Service Business for over 20 years, our
focus is on assuring your satisfaction and we vow to make
every attempt to address any issues in a timely fashion.
We support both wholesale and retail customers and we take
pride in providing exceptional products and service &
support that is second to none.
Privacy &
Security
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PokerEmporium is dedicated to protecting your privacy and
security. All financial transactions take place via a
secure, SSL encrypted server. The industry standard in
security, the SSL protocol uses 128 bit encryption to
encrypt all of your personal information, including name,
address and credit card number, so that it cannot be read as
the information is sent over the net. Furthermore, your
account information is stored on a secure, encrypted server
that is password-protected and inaccessible to any third
parties. PokerEmporium is an anti-spam company and will not
sell, rent or lend your personal information to any third
party advertisers or companies requesting such data. If you
have any questions about your safety and the security of
this site, please
contact us at any time.
Shipping
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The
majority of our products will be shipped via UPS Ground.
Depending on the circumstances, we may from time to time
choose to select other carriers. All shipping as stated on
this site is within the Continental United States.
Orders shipped outside the Continental United States are
subject to additional shipping and custom paper completion
charges. Notification of those charges will be
provided once the original order is placed. Prior to
shipment we will inform you of any additional charges.
Customers wishing to cancel their order may do so and all
money will be refunded prior to shipment.
Returns for damage
or defect
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PokerEmporium takes all precautions to assure our
products arrive at your location in satisfactory
condition. However, there are times when
merchandise can be damaged during shipping. Merchandise
damaged during shipping or found to be defective upon
delivery, please inform us within 24 hours of receipt.
Contact us during normal business hours; we will arrange
pickup, return and replacement.
Not
Satisfied
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We want
all our customers to be 100% satisfied with their
purchase. If for any reason you are not satisfied, you
may return your purchase within 7 days of receipt for a
full refund less shipping charges. Please call us at
(973)-785-8432 for a return authorization number prior
to shipping the merchandise back to us. All merchandise
must be returned in its original condition to be
eligible for a full refund, less any shipping charges.
Back orders
Packaging
Return
Instructions
Return
instructions will be provided when the MRA number is
provided. This will minimize unauthorized returns and
confusion.
PLEASE Remember
It is
mandatory for all returned items to have the Merchandise
Authorization Number (MRA) displayed clearly on a minimum of
2 sides of the carton. Therefore, you must contact us
prior to shipping any items back to us. This will
minimize confusion, and assure credits and exchanges are
handles in the shortest period of time.
If you have any questions about our return policy, please
contact us by email
(info@pokeremporuim.biz) or by phone: 973-785-8432.
Contact Information
We recommend email and we will reply generally within 8 to 24
hours, or sooner.
- Electronic mail
- General Information:
info@pokeremporium.biz
Sales:
order@pokeremporium.biz
Customer Support:
Support1@PokerEmporium.BIZ
Webmaster: webmaster@pokeremporium.biz
Phone Number
973-785-8432
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